Returns & Exchanges Procedure

1. Submit a return or exchange request

1.1. Fill out a return/exchange request.
1.2. Contact our manager by phone 0800207814 or email sales@ktex.ua.
1.3. Provide the reason for the return or exchange, your order number, and contact details.

2. Prepare the item

• The item must be in its original condition, unused, complete with all components and in the original packaging.

• Please include a document confirming the purchase.

3. Send the item

Returns are accepted via Nova Poshta at the sender’s expense. Cost: according to the carrier’s current rates (minimum delivery cost — from ₴80).

Return address (Nova Poshta):
City: Hostomel
Branch: Nova Poshta №2
Recipient: FOP Lutsiuk Vira Volodymyrivna
Phone: +380 67 223 49 51

4. Receive confirmation

After we receive the item, we will verify compliance with the return conditions.
You will receive a notification confirming approval or refusal of the return.

Return & Exchange Conditions

• Returns or exchanges are possible within 14 days from the date of receipt of the order.

• The item must be in its original condition: no signs of use or damage, with factory labels/tags and original packaging preserved.

• Items that have been used are not eligible for return, except in cases of manufacturing defects.

• Exchanges are available for the same or a different item, with any price difference settled by additional payment or refund.

Return Shipping Costs

• If the item didn’t suit you or you changed your mind: return shipping is paid by the buyer (per the carrier’s rates; minimum from ₴80).

• If the reason is a manufacturing defect or seller’s error: return shipping is paid by us.

• If the seller cannot accept the item (does not meet return conditions): the cost of re-delivery is paid by the buyer.

Waybill details for Nova Poshta

• When sending via Nova Poshta, specify the recipient details listed above.

• In the waybill comment, write: “Return of goods” and your order number.

• We recommend insuring the parcel for the full value of the item to protect it during transportation.

Refunds

• Processing time: up to 7 business days after we confirm receipt and acceptance of the item.

• Refund methods:

  1. To a bank card — for online or terminal payments.

  2. To a current account — for legal entities.

• Important: If the item was purchased during a special promotion or with a promo code, the refund amount will be calculated taking into account the applied discounts.

Questions about returns or exchanges?
Phone: 0800207814
Email: sales@ktex.ua